Watching the budget?
We have a plan for that.
Not a hotline. Not a form. An actual plan on the menu — $32 a fortnight for full, unlimited broadband. For anyone watching the budget.
The Fair Go Plan
25 Mbps NBN — Unlimited Data
- Unlimited data — no shaping, no caps
- Available on all NBN fixed-line and fixed wireless technologies
- 25/10 Mbps on fixed-line — 25/5 Mbps on Fixed Wireless
- Typical evening speed: 25 Mbps download
- Fortnightly billing, aligned to your pay day
- No lock-in — move to any plan at any time
- Full speed service — no throttling, no shaping
- Same email and phone support as every other customer
Critical Information Summary: Fixed-line · Fixed Wireless
The Broadband Wantok Pool
If even $32/fortnight is out of reach, our Wantok Pool — funded by the community and matched by HIT Pacific — can cover your costs while you’re getting back on your feet. Learn more about the Wantok Pool →
How to get on the Fair Go Plan
Starting on Fair Go
You don’t need to be a customer first. Select the Fair Go Plan during sign-up. It’s on the menu alongside every other plan.
Our commitments to you
No throttling, ever. The Fair Go Plan runs at full NBN speed — 25/10 Mbps on fixed-line, 25/5 Mbps on Fixed Wireless. We do not throttle or shape services. You’re connected or you’re not — we don’t do half-measures.
Payment arrangements. If you miss a payment, we don’t immediately disconnect. We’ll send you a message, give you time to sort it, and work with you on a payment arrangement if that’s what you need. We’ll only disconnect as a last resort, and we’ll always tell you in advance.
Moving to a different plan. When you’re ready to switch, there’s no waiting period and no penalty. Call or email us and we’ll move you across the same day.
Just ask. The Fair Go Plan is yours on request — by phone or email, any time. We’ll get it sorted.
What the Fair Go Plan is not:
- Not a shared or throttled service — full NBN, same infrastructure as everyone else
- Not a permanent discounted rate — a practical option available for as long as you need it
- Not subject to credit checks or eligibility assessments
- Not available on the share house bill split service
This policy is maintained in compliance with the Telecommunications Consumer Protections (TCP) Code Part 9 — Financial Hardship. If you have concerns about how we’ve handled a request, contact us first at hello@hitpacific.com.au — we’ll sort it out. If we haven’t resolved your concern to your satisfaction, you can then escalate to the Telecommunications Industry Ombudsman (TIO). Note that if you contact the TIO before raising the issue with us, they will refer you back to us to resolve it first.
Connectivity shouldn’t be a luxury.
Get on the Fair Go Plan by phone or email, at any time. No questions, no scripts, no waiting.
This page fulfils the TCP Code Part 9 requirement for public visibility of financial hardship assistance.