Account privacy
when it matters.

What a sensitive account provides

• No marketing, ever. Your account is flagged so you receive no promotional emails, newsletters, upsell messages, or referral prompts — at any point.
• Service address removed from correspondence. Your home address is not included in invoices, account emails, or any other outbound communications from us.
• No account linking. Your account cannot be associated with or accessed from another person’s account.
• Email-only support. Our team communicates with you by email only. We will not contact you through community channels, social media, or any other means.
• Pseudonym accepted. You can sign up under a name other than your legal name. Standard email and mobile verification still applies — your contact details just won’t be visible to others on the account.
• Extra identity check on contact. When you contact us, we verify your identity using additional steps before discussing your account — so no one else can access your information by calling or emailing in.
• No account sharing. Sensitive accounts are single-holder only. Any request to add an authorised contact will be verified carefully before we accept it.
• Payment privacy. If you need to keep your broadband subscription off a shared bank statement, pay by PayPal or a prepaid Visa or Mastercard gift card — both are accepted at checkout. Direct debit options (PayTo, bank direct debit) will appear on a shared bank statement and are best avoided if that’s a concern.
• No paper mail. HIT Pacific does not send paper invoices or letters. All account correspondence is by email only — nothing arrives in a letterbox.
• Email remailers welcome. You can sign up using an email remailer or alias service to keep your real email address private. We accept any valid email address at sign-up and will never share it.
• Service continuity. If your service has been restricted or disconnected and your situation involves domestic, family or sexual violence, contact us and we will review and restore your connection. We will not suspend your service while a support arrangement is open.