⚡ SPEED

Download speed

25 Mbps

Upload speed

10 Mbps

Typical evening download (7pm–11pm)

25 Mbps

Typical evening upload (7pm–11pm)

8 Mbps

Note: This is a best-effort service. Actual speeds depend on the quality and length of the copper line between the premises and the node.

💾 DATA

Included data

Unlimited

Excess data charges

None

💳 PRICING

Charge (inc. GST)

$32.00/fortnight (billed fortnightly; monthly equivalent $69.33)

Activation fee

$0.00

Contract term

No lock-in contract

Early termination charge

$0.00

Minimum total cost

$32.00 (first fortnight; no setup fee)

Upcoming price change: From 1 July 2026, the fortnightly charge for this plan will decrease to $27.50/fortnight ($59.58/month equivalent, inc. GST). No action required — your billing will update automatically.

📝 KEY CONDITIONS

Payment

Fortnightly in advance. First charge billed at sign-up before service activation.

Cancellation

Cancel any time. No exit fee. Your service continues until the end of the billing period you have already paid for.

CGNAT

This service uses CGNAT (shared IP addressing) by default. A dedicated static IP is available for $10.00/month.

New connection: If your address has not previously had an active NBN service, a $300.00 new connection fee applies.

Eligibility

This is a financial hardship assistance plan. Eligibility is assessed through our hardship process. Contact hello@hitpacific.com.au to apply or to discuss your circumstances.

📞 SUPPORT AND COMPLAINTS

Support

hello@hitpacific.com.au hitpacific.com.au/support

Complaints

hitpacific.com.au/complaints We aim to resolve complaints within 15 business days. If unresolved, contact the Telecommunications Industry Ombudsman (TIO): tio.com.au / 1800 062 058