Wantok — Tok Pisin: “one of ours”
Community keeping community connected.
The Wantok Pool is a community-funded, company-matched broadband pool for HIT Pacific customers who need a hand. Open to everyone — because connectivity is not a luxury, and community takes care of its own.
What does “Wantok” mean?
In Tok Pisin — the creole language of Papua New Guinea and much of Pacific Melanesia — wantok literally means “one talk”: someone who speaks your language, who is part of your community, who you look after and who looks after you. It’s not just a word. It’s a value system.
HIT Pacific is named for the Pacific and deeply connected to Pacific communities in South East Queensland — one of the largest Pacific diaspora populations in Australia, concentrated across Logan, Forest Lake, Woodridge, Inala, and surrounding suburbs. The name reflects those roots and the values behind them.
But wantok as a value belongs to everyone. Looking after the people around you, helping without being asked, building community through generosity — these are not Pacific-only ideas. The Wantok Pool is open to any HIT Pacific customer who needs it. The cultural inspiration is Pacific. The community is for all of us.
We’ve borrowed the Cafè sospeso tradition too — an Italian custom where you pay for an extra coffee for a stranger who needs one. Different culture, same instinct. That instinct is what the Wantok Pool runs on.
How the Wantok Pool works
Simple mechanics, community values.
Customers top up the pool
Any HIT Pacific customer can contribute $15 or $30 to the Wantok Pool at any time. It’s not a donation. It’s you paying forward for your wantok.
HIT Pacific contributes 5%
We put 5% of our bottom line profit into the pool every month — automatically, before anyone asks. The pool is always seeded.
Customers on the Fair Go Plan draw from it
When a customer on the Fair Go Plan can’t make a payment, they can draw from the pool to cover their fortnight. No application form. One ask per cycle, handled by a real person.
Come and be someone’s wantok
Recipients are invited to join the community Discord and — when they’re ready — to contribute back. The flywheel runs on trust, not transactions.
The Wantok Pool is live.
Sign up today and nominate your Wantok when you join. Available Australia-wide.
The Wantok Pool works alongside our Fair Go Plan ($33/fortnight, 25/5 Mbps, unlimited data). If you need help right now, the Fair Go Plan is available to any customer at any time — no explanation required. Contact us at hello@hitpacific.com.au.