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Service Support
Real-time support for active faults and service issues will be available in your account portal. In the meantime, check the status page for known outages.
07 3569 1900 · hello@hitpacific.com.au
View service status →My Account
Manage your plan, view invoices, and update your billing details online — self-service account management is coming. For urgent account changes, use the form below.
Lodge a Complaint
Something’s not right? Our complaints process is TCP Code compliant — you’ll receive an immediate reference number and we’ll follow up within 15 business days.
Go to complaints →Financial Hardship
Having trouble paying your bill? Our $32/fortnight hardship plan keeps you connected, no questions asked. Payment deferral also available.
See hardship options →Send us a message
General questions, feedback, business enquiries — anything not covered above.
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