Join the HIT Pacific community.
Customers, Pacific community members, and internet people — all in one place. Real-time outage updates, peer support, product news, and direct access to the founder.
Join us on Discord →Free to join · Open to all · Customers welcome from day one
What’s in the server
Seven channels, one community. Public by default — no gatekeeping, no paywalls.
Automated real-time outage and restoration notices. Check here before you call. Announcements only — no noise.
Product updates, new plans, and company news — directly from HIT Pacific. The official record.
General chat about internet, tech, the service, and whatever else the community wants to talk about.
Community peer support. Customers helping customers. Not monitored as a support channel — for account issues, use WhatsApp or email.
Pacific Connectivity newsletter issues posted automatically each week — curated internet and digital inclusion news for the Pacific.
Product feedback, feature requests, and suggestions. Genuinely read by the founder.
A private channel for share house customers — housemate billing, moving tips, lease questions. Unlocked automatically on a bill split activation.
Who should join
HIT Pacific customers — you’ll get outage notifications here before anywhere else, and you’ll find answers to common questions faster in the community.
Pacific community members — whether you’re in Forest Lake, Woodridge, Inala, Calamvale, Eight Mile Plains, or anywhere across Australia. We’re building a service for this community and we want your input from the start.
Internet and tech people — if you care about broadband, digital inclusion, or Pacific connectivity, you’re the audience for the Pacific Connectivity newsletter and the #news channel. Come in and talk.
Not a support channel. Discord is a community space — it carries no SLA. For account or service issues, contact us via WhatsApp or hello@hitpacific.com.au. Never share your account password or payment details in Discord.
Come and be part of something being built from the ground up.
Small community right now. That’s the point. Get in early and help set the culture.
Join on Discord →