⚡ SPEED

Download speed

1000 Mbps

Upload speed

400 Mbps

Typical evening download (7pm–11pm)

880 Mbps

Typical evening upload (7pm–11pm)

336 Mbps

💾 DATA

Included data

Unlimited

Excess data charges

None

💳 PRICING

Monthly charge (inc. GST)

$215.00/month

Activation fee

$0.00

Contract term

No lock-in contract

Early termination charge

$0.00

Minimum total cost

$215.00 (first month charge; no setup fee)

🛡 SERVICE LEVEL

Fault response target

4 hours, business hours (Mon–Fri 8am–6pm, excluding public holidays)

Priority support

Faults escalated immediately. Response target within 1 business hour. Proactive updates throughout restoration.

The fault response target is delivered on a best-effort basis in line with NBN Co’s Wholesale Broadband Agreement. No service credits apply if the target is not met. The SLA must be active on your service before a fault is reported — it cannot be applied to an existing fault.

📝 KEY CONDITIONS

Payment

Monthly in advance. First month billed at sign-up before service activation.

Cancellation

Cancel any time. No exit fee. Your service continues until the end of the billing period you have already paid for.

Static IP

A dedicated static IPv4 address is included. CGNAT does not apply to this plan.

eInvoicing

ABN-linked account. PEPPOL eInvoicing available on request.

Eligibility

A valid Australian Business Number (ABN) is required. Available on FTTP (Fibre to the Premises) connections only.

New connection: If your address has not previously had an active NBN service, a $300.00 new connection fee applies.

📞 SUPPORT AND COMPLAINTS

Support

hello@hitpacific.com.au
07 3569 1900
hitpacific.com.au/support

Complaints

hitpacific.com.au/complaints
We aim to resolve complaints within 15 business days. If unresolved, contact the Telecommunications Industry Ombudsman (TIO): tio.com.au / 1800 062 058