⚡ SPEED

Download speed

100 Mbps

Upload speed

40 Mbps

Typical evening download (7pm–11pm)

100 Mbps

Typical evening upload (7pm–11pm)

36 Mbps

Note: This is a best-effort service. Actual speeds depend on the quality and length of the copper line between the premises and the node. Customers on FTTN/FTTC may not achieve the plan's nominal speed. A speed test following activation will confirm achievable speeds.

💾 DATA

Included data

Unlimited

Excess data charges

None

💳 PRICING

Monthly charge (inc. GST)

$100.00/month

Activation fee

$0.00

Contract term

No lock-in contract

Early termination charge

$0.00

Minimum total cost

$100.00 (first month charge; no setup fee)

Upcoming price change: From 1 July 2026, the monthly charge for this plan will increase to $105.00/month (inc. GST). Current customers will receive at least 14 days’ written notice before the change takes effect.

📝 KEY CONDITIONS

Payment

Monthly in advance. First month billed at sign-up before service activation.

Cancellation

Cancel any time. No exit fee. Your service continues until the end of the billing period you have already paid for.

CGNAT

This service uses CGNAT (shared IP addressing) by default. A dedicated static IP is available for $10.00/month.

New connection: If your address has not previously had an active NBN service, a $300.00 new connection fee applies.

📞 SUPPORT AND COMPLAINTS

Support

hello@hitpacific.com.au hitpacific.com.au/support

Complaints

hitpacific.com.au/complaints We aim to resolve complaints within 15 business days. If unresolved, contact the Telecommunications Industry Ombudsman (TIO): tio.com.au / 1800 062 058