Terms of Service

HIT Pacific Broadband — IEISI.ORG PTY LTD (ACN 695 032 314)

These terms are being finalised. HIT Pacific Broadband is launching mid-2026. Our full Terms of Service will be published here before we accept our first customer. If you have a question in the meantime, contact us at hello@hitpacific.com.au.

No lock-in contracts

All HIT Pacific Broadband services are provided on a month-to-month basis. There are no fixed-term contracts and no early termination fees. You can cancel at any time.

Payment in advance

Services are billed monthly in advance. Your first month is charged at sign-up before your service is provisioned. Subsequent months are charged automatically via your chosen payment method on your monthly billing date.

No hidden fees

The price you sign up at is the price you pay. Any changes to pricing will be communicated with a minimum of 18 days notice before taking effect.

Activation

There is no activation fee. Standard NBN activation timeframes apply — typically 2–5 business days for existing NBN connections.

Complaints

If you have a complaint, contact us first at hello@hitpacific.com.au. If we cannot resolve your complaint, you may escalate to the Telecommunications Industry Ombudsman (TIO).

Contact

General enquiries: hello@hitpacific.com.au